The “Explore” module will take crews through the first two steps of the LeaderX process, “Begin with a Pain Point” and “Understanding Those You Serve.”
LeaderX begins with a generic “pain point.” Rather than struggling and debating over what the specific problem or challenge is, a team should begin with a common acceptance of an area that is sticky or confusing or frustrating.
In the second step, all stakeholders in the selected problem area are identified. Whose feelings, experiences, or performance are invested in the pain point? Learn about what these people do, say, think, and feel in regards to the pain point. In order to do this and gain feedback from their perspectives, conduct interviews and observe their interaction with the pain point.